It may be great for roled users, fulfillers, or users at least familiar with ServiceNow, but there are still many use-cases when using the Now Mobile app does not seem ideal. Some of this has changed with the release of the Now Mobile app, but it is ServiceNow branded, lives in the app stores under ServiceNow’s name, and requires entering of the instance name and credentials. This has worked quite well for many use-cases, but it still requires accessing through a browser or ServiceNow Classic, and it’s still not the same experience that we’ve all come to expect from a native mobile app.ĥ4% of employees expect their employers to provide mobile-optimized tools For years the answer has been to use Service Portal since it’s responsive and can be themed to function really well on mobile devices.
I get asked a lot about mobile and how to deliver branded mobile experiences on ServiceNow.
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